SANTA FE rentals FAQs
Do I need to leave a deposit?
Yes, we require a 50% deposit to secure rental inventory. Deposits can be made by cash and or debit/credit card.
Should I check my reservation?
Yes, we want to be certain that your order is correct. We ask that you or your representative be present to accept and check the order. Once the contract is signed, you have accepted responsibility for the order as written. If you or your representatives are not present to accept and check the order, you have accepted our count.
Who does the dishes?
We do; however, our customers must rinse all china, glasses, flatware and other food service items free of food before returning them to us in order to avoid cleaning charges. These charges can be quite large on big events. Your contract may also include rentals which specify additional cleaning charges if the units are not returned clean.
Who does the laundry?
Linen should be shaken free of food. Wet linen can mildew and therefore should not be bagged. If permanent damage occurs, such as burns, tears, or certain stains, you will be charged for replacement cost. You will not be charged for “normal wear or tear” but should expect after-event charges for linen if excessive damage occurs.
How long do I have to cancel my reservation?
Up to three working days in advance of the delivery or will call date of your order. We prepare and load orders in advance and may be unable to accommodate changes after this time. Also, cancellation fees will apply.
What if I have to cancel my reservation?
If cancellation is necessary, cancellation fees are not charged if you notify us in time:
- Tents – Call us at least one week prior to the delivery date. If you cancel less than a week prior, a 50% cancellation fee will be charged.
- Order without tents – Calls us at least three working days prior to the delivery date. If you cancel less than three working days, a 25% cancellation fee will be charged.
- No refund will be issued on cancellations within 24 hours of delivery date.