FAQS

Do I need to leave a deposit?

Yes, a 50% deposit of your total is required to hold your order. 

Should I check my reservation?
Yes, we want to be certain that your order is correct. We ask that you or your representative be present to accept and check the order. Once the contract is signed, you have accepted responsibility for the order as written. If you or your representatives are not present to accept and check the order, you have accepted our count.

Who does the dishes?
We do; however, our customers must rinse all china, glasses, flatware and other food service items free of food before returning them to us in order to avoid cleaning charges. These charges can be quite large on big events. Your contract may also include rentals which specify additional cleaning charges if the units are not returned clean.

Who does the laundry?
Linen should be shaken free of food. Wet linen can mildew and therefore should not be bagged. If permanent damage occurs, such as burn, tears, or certain stains, you will be charged for replacement cost. You will not be charged for “normal wear or tear” but should expect after-event charges for linen if excessive damage occurs.

How long do I have to make changes to my order?

Up to three working days in advance of the delivery or will call date of your order. We prepare and load orders in advance and may be unable to accommodate changes after this time. Also, cancellation fees will apply.

What if I have to cancel my reservation?

If cancellation is necessary, cancellation fees are not charged if you notify us in time:

• Tents – Calls us at least one week prior to the scheduled delivery or will call date of your order. If you cancel less than a week prior, a 50% cancellation fee will be charged.
• Order without tents – Calls us at least three working days prior to the scheduled delivery or will call date of you order or a 25% cancellation fee will be charged.
• Cancellations – On the delivery or will call date are fully charged.

Are deliveries and pick-ups on time?

Delivery and pick-up times are AM or PM. We try to book our deliveries/pick-ups in the same part of town with orders. Every effort will be made to accommodate your schedule. If no one is at home and additional trip is required, there will be an additional charge. 

• Standard delivery and pick-up rates are based on a destination within 100 level feet or truck access.
• All tables and chairs must be taken down and stacked with the reminder of the order in one area or additional charges will apply.
• Customer is responsible for all equipment and/or goods until picked up by Santa Fe Party Rentals. 

What if I need to change my delivery or pick-up time?

Call us as soon as possible. Scheduling is booked well in advance and changes may be difficult or impossible, every effort will be made to accommodate your request.

What if something I ordered is not there?

If you check your order and count all items with our driver (or before you leave the store) your order should be correct. If you encounter a problem later, please call us immediately.

Who does the laundry?

Linen should be shaken free of food. Wet linen can mildew and should not be bagged. If permanent damage occurs, such as burns, tears or certain stains, you will be charged for replacement cost. You will not be charged for “normal wear and tear” but should expect after-event charges for linen if excessive damaged occurs. Heavy accumulations of wax will often hide small burns and will also result in after-event charges.

What are after-event charges?

Usually, charges will apply when an order is returned late, unrinsed, or orders which are returned damaged or not at all. All orders are subject to a final inspection which usually occurs within two or three days after return. If missing, broken or damaged items are identified during final inspection, you may be charged for replacement costs.

If you are charged for missing items, you are later able to locate, please return them promptly for credit.